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Yasser is the Global Technical Leader for Productivity Applications, responsible for global thought leadership for AWS’ suite of CX services and influencing product priorities through meetings with strategic customers. He’s been with AWS for 5+ years, spearheading some of Amazon Connect’s largest customer migrations and transforming their customer experience by simplifying operations, improving workflows and driving improved data transparency to improve efficiency. Yasser has 15+ years in the contact center and IT industry, previously leading technical teams at Avaya and Nortel Networks.

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