Journeycall is an award winning contact centre based in Arbroath, Scotland.
It is widely acknowledged as one of the most experienced companies in the market at delivering omni-channel customer support services, coupled with customer service excellence, in the rail and wider transport industry. The company commenced trading in 2003 and has achieved year on year growth since then. It manages outsourced, high profile contracts for public and private sector companies.
Journeycall provides customer support services to a broad range of market sectors and has unique experience in issuing and supporting Oyster and other ITSO transport smartcard schemes and railcards on behalf of TfL, London Councils Freedom Pass, RDG and many bus and train operators.
The portfolio of standard services offered includes support channels such as voice, email, white mail and web chat, with optional upgrades to social media marketing, social media customer support, video call and SMS to meet the needs of passengers.