Organisations need to be where their customers are. They need to take a more holistic view of them across all channels; offline, online, social and mobile and truly evaluate ‘what makes them tick.’ Human Experience is everything and by focusing the emotions of the customer – the human experience – brands and businesses have a real opportunity to engage like never before.
Since 2009 Engage Customer has developed and nurtured an extensive global community of over 48,000 GDPR compliant leaders in the customer space to devise and implement winning human experience, customer and employee engagement strategies.
We boast an impressive portfolio of digital media, virtual, face-2-face and hybrid live events, webinars, podcasts, research surveys and more, reaching over 250,000 professionals every month. Engage Customer provides its community with a series of hugely successful and recognised Conferences, Directors Forums, Leadership Roundtable Focus Groups. The must-attend annual Customer Engagement Summit now in its 11th year, with the International Engage Awards taking place in the evening.
Our digital audiences are growing at a rapid rate, attracting substantial unique visitors per month and significant social media audiences, making them indispensable resources of industry information. Our websites welcome more than 50,000 unique visitors each month and over 130,000 engaged subscribers.
Popular digital opportunities include weekly Webinars, each attracting between 100-700 GDPR compliant leads, Virtual Roundtables providing intimate groups of engaged professionals, Sponsored Surveys using our market-leading first-party data and various online advertising and whitepaper opportunities.he fast evolving customer and employee engagement market.
Case study driven conferences demonstrate real-life scenarios where a focus on Human Experience has helped brands overcome industry challenges and improve their bottom line. Our highly engaged senior end user audiences are the backbone of our events.
Engage Awards are recognised by the industry as the only awards programme celebrating excellence in both customer and employee engagement, acknowledging individuals who have accomplished significant achievements within these fast-evolving markets. 2022 sees the launch of the Experiential Awards.
We are excited to have partnered with some of the world’s largest event technology companies. These virtual-first event platforms create immersive, interactive events ready to upgrade from pure virtual to hybrid in person events when the situation allows. These best in class, industry leading event marketing and management platforms boast a proven track record of enhancing the delegate experience pre, during and post conference and provide valuable engagement and networking opportunities for both delegates and sponsors.
It is our ongoing commitment to ensure all our partners get a clear return on their investment. We have a dedicated team of event success managers, who are always available and who understand it is of the utmost importance that our live events – both virtual and venue-based – deliver on sponsor expectations as well as commercially. All of our 2021 events are currently planned as virtual, although we have placeholder dates with a number of our venue providers who are ready and waiting to welcome us back should we choose.
Don’t just take our word for it
Engage Business Media has continued to achieve substantial growth year on year; our live events see a 20-30% annual increase in delegate attendance, and our sponsorship renewal rate average is currently at 82%. Our events are regularly recognised as effective vehicles to meet with new senior industry professionals, assist in raising brand awareness, provide lead generation and demonstrate the importance of Human Experience. Most importantly, they provide a clear return on investment.
Our obsessive appetite to recruit the world’s most recognised brands, along with our use of heavy-hitting case study content, ensure that we attract senior Heads of, and Director-level, senior professionals. These are regularly the people tasked with the overall responsibility for the implementation of strategies and technology within their mainly large corporate businesses.
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Engage Customer provides its community of over 48,000 leaders with a series of hugely successful live events, which include: industry-recognised Conferences, Director Forums, top-level Roundtable Focus Group Workshops, annual Customer Engagement Summit and Annual Engage Awards.
Our sponsors include
Put customer expectations at the heart of your business - Getting close to customers means uniting your organisation around delivering to their expectations. With the right insight, innovative technology and new ways of working, we’ll help you create personalised experiences at every touchpoint, building customer trust that drives value and growth. Few people debate the importance of deep customer insight and empathy, and the need to get closer to the customer. But how many can truly claim to have done so in the face of constant, seismic change? This report explores the world of today’s multi-dimensional customers and what drives the choices they make.
Odigo CX Solutions
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.
The world’s most powerful review platform, free and open to all. Our mission is to bring people and companies together to create ever-improving experiences for everyone.
We believe that people want to shape and improve their world. So we offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
What we do - with Trustpilot, people have a place to share and discover reviews of businesses, and every company has the tools to turn consumer feedback into business results.
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique. We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
Willis Towers Watson
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: W: www.genesys.com/uk
SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. SAP innovations help 437,000 customers worldwide work together more efficiently and use business insight more effectively. At SAP, we listen closely to our customers. Their ideas and feedback help us improve our current offerings and shape future software and services. Are you an SAP customer? Have your say in one of our customer involvement programs.
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect with their customers in a whole new way. The Salesforce Customer Success Platform includes industryleading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. The company is ranked #1 on Fortune’s World’s Best Workplaces list, and Forbes has ranked the company one of the world’s most innovative companies for seven years in a row.
IBM Watson Media provides a scalable, trusted and AI-driven video ecosystem designed to address today’s digital media challenges and power more engaging video experiences. From corporate communications to large scale video marketing, IBM Watson Media offers comprehensive solutions to execute complex video objectives for live or on-demand streaming. Our innovative AI-driven products and services have the power to reason, understand, and learn what’s inside a video — enabling content owners and service providers to optimize delivery across multiple platforms and devices, improve viewer engagement, increase accessibility and enhance video searchability.