News

Customer Contact

New measures have been deployed on trains and at stations amid fears that more people might use public transport to return to work in England this week. Train firms have operated reduced services due to coronavirus, but more frequent trains are now running. Security guards with crowd management training will be at some stations.

People are being encouraged to go back to work in England, but to only use public transport for essential journeys when they have no alternative. Some rail bosses have expressed concerns that social distancing will not be possible on trains or platforms.

And more radical steps, such as requiring passengers to book time slots for when they can arrive at a station, are being considered.

Train operators are already planning to limit numbers boarding specific services. Passengers could be prevented from boarding a train or entering a platform if there are already too many people.

Many intercity trains will be reservation only and Avanti West Coast has said it would not allow carriages to be more than a third full.

Some train companies will block off seats to ensure that passengers spread out. It is also possible that if a service becomes relatively busy early on, then the train will not stop at other destinations along its route. In future, train operators might not open the doors of certain carriages at earlier stations along a route so that people can get on at a later stop and still have the necessary space to keep their distance.

One-way systems are already in place at stations, such as Clapham Junction in south-west London, to ensure that social distancing is possible.

The chairman of Network Rail, Sir Peter Hendy, was asked by the government to create a plan for managing the flow of passengers.

Stations have been reorganised, signs have been installed and space could be made outside for queuing in case entrances and exits are closed.

Sir Peter, who is one of the most respected and experienced figures in the railways, said he was “confident” that enough work had been done prior to Monday’s increase in services, so that stations “were in a better place”.

Currently, only people who cannot work from home are advised to return to their workplace.

Employers had a vital role to play, said Sir Peter, because they can “strongly influence people’s behaviour”.

“You wouldn’t set out for work if someone told you not to come,” he said.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media