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28th November 2018

Hilton London Heathrow
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ENGAGE FOCUS GROUPS

A PLATFORM WHERE LIKE-MINDED PROFESSIONALS COME TOGETHER

Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.

The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.

1 Day Event

8 Syndicate Rooms

24 Sessions

100+ Delegates

Panel Debate

WHAT TO EXPECT

The discussions provide the perfect opportunity to share knowledge, collaborate and solve industry issues with Chatham house rules. In addition to the sessions there are several networking opportunities with over 100 of your peers.

Choose from the below topics:

1. Learning & Development
This topic will delve into tte importance of learning and development when it comes to retaining your top talent.

2. Customer Engagement Transformation
This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.

3. Internal Communications & Voice of the Employee
Making employees feel valued and heard has never been more important. Join us to learn how you can effectively communicate with, and include, your workforce.

4. Evolution of Voice of The Customer
Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.

5. Employee & Customer Engagement, Links to Performance & Profitability
Discover how to seamlessly link your employee and customer engagement strategies in order to reap the benefits.

6. Future of The Contact Centre
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.

7. Transformation & Change Management
We’ll be discussing how you can effectively keep employees engaged with your organisation throughout the process of change.

8. Future of the Workplace
We’ll be discussing how to prepare your organisation for the digital era, as technology and millenials continue to transform the way we work.

9. Artificial Intelligence & Robotics in Customer and Employee Engagement
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.

10. The Evolution of CX Service Design
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.

2018 Event Video Highlights

Event Sponsors Include

Interested in sponsoring the 2018 Engage Focus Groups?
Download the sponsorship pack now

FIND OUT MORE ABOUT ATTENDING

GET IN TOUCH WITH OUR DELEGATE SALES TEAM!

Focus Group Syndicate Rooms

Customer Engagement Transformation

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Linking Voice of The Employee and Voice of The Customer

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

CX Strategies for The Customer Journey

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Evolution of Voice of The Customer

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Customer Engagement in Financial Services

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Customer Data Security & Privacy

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Artificial Intelligence & Robotics

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Customer Engagement in Retail

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Engaging with The Digital Customer

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Future of The Contact Centre

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

The Evolution of CX Service Design

Places for each stream are limited and available on a first come first serve bases, contact our delegate sales team now to avoid disappointment.

Who will attend?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

Location

28th November 2018 
Hilton London Heathrow

Hilton London Heathrow Airport is perfectly located to link the city of London with the rest of the country and indeed the world.

Train options from Paddington

  • TfL Rail towards Heathrow Terminal 4. Depart at Terminal 4 and walk 14 minutes to Hilton London Heathrow
  • Heathrow Express towards Heathrow Terminal 5. Depart at Terminal 4 and walk 14 minutes to Hilton London Heathrow

Train options from Waterloo

  • Take the Bakerloo underground line towards Queen’s Park
  • Depart at Paddington London Underground Station
  • Take TfL Rail towards Heathrow Terminal 4
  • Walk 14 minutes to Hilton London Heathrow

Location

Train options from London Kings Cross

  • Take the Piccadilly line towards Heathrow Terminal 5
  • Get off at Hatton Cross Station
  • Take bus 490 from Hatton Cross (Stop A) towards Heathrow Terminal 5
  • Get off at Sheffield Way
  • Walk 3 minutes to Hilton London Heathrow

Train options from Victoria

  • Take the District line towards Ealing Broadway
  • Get off at Gloucester Road
  • Take the Piccadilly line towards Heathrow Terminal 5
  • Get off at Hatton Cross
  • Take bus 490 from Hatton Cross (Stop A) towards Heathrow Terminal 5
  • Get off at Sheffield Way
  • Walk 3 minutes to Hilton London Heathrow

Hilton London Heathrow

Book your place today

Standard

1 TICKET

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£595 +VAT Order now

Date: 28th November

Bronze

2 TICKETS

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£995 +VAT Order now

Date: 28th November

Silver

5 TICKETS

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£1995 +VAT Order now

Date: 28th November

Annual

FESTIVAL PASS

Annual Subscription providing access for 1 person to EVERY event for 12 months.

ONLY:

£995 +VAT Order now

Date: 28th November

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT Order now

Date: 28th November

HAVE A QUESTION? CONTACT US OR CHECK OUR FREQUENTLY ASKED QUESTIONS PAGE