ENGAGE FOCUS GROUPS
A PLATFORM WHERE LIKE-MINDED PROFESSIONALS COME TOGETHER
Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
1 Day Event
8 Syndicate Rooms
WHAT TO EXPECT
The discussions provide the perfect opportunity to share knowledge, collaborate and solve industry issues with Chatham house rules. In addition to the sessions there are several networking opportunities with over 100 of your peers.
Choose from the below topics:
1. Learning & Development
This topic will delve into tte importance of learning and development when it comes to retaining your top talent.
2. Customer Engagement Transformation
This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.
3. Internal Communications & Voice of the Employee
Making employees feel valued and heard has never been more important. Join us to learn how you can effectively communicate with, and include, your workforce.
4. Evolution of Voice of The Customer
Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.
5. Employee & Customer Engagement, Links to Performance & Profitability
Discover how to seamlessly link your employee and customer engagement strategies in order to reap the benefits.
6. Future of The Contact Centre
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.
7. Transformation & Change Management
We’ll be discussing how you can effectively keep employees engaged with your organisation throughout the process of change.
8. Future of the Workplace
We’ll be discussing how to prepare your organisation for the digital era, as technology and millenials continue to transform the way we work.
9. Artificial Intelligence & Robotics in Customer and Employee Engagement
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.
10. The Evolution of CX Service Design
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.
Event Sponsors Include
Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.
Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include EDF Energy, Rakuten, and the UK’s National Health Service (NHS), the fifth-largest employer globally.
These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class service anywhere, through any channel and at any time, and its scope for large-scale, international deployments.
storm supports hundreds of applications, including:
- Multi-channel Cloud Contact Centre & Unified Communications (email, video, voice, SMS, IM, web and social media from a single platform)
- Communications Integration™ (converging data and communications, and enabling disparate systems to interoperate)
- AI and propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)
T:+ (0) 1344 852 350
Poppulo is a pioneering global internal communications software company working
with many of the world’s biggest and most successful companies and organisations.
With its HQ in Cork and offices in Boston, the company previously known as
Newsweaver has created the world’s first all-in-one software and services platform
built specifically for employee communicators, to enable easy measurement of the
impact of communications across multiple digital channels – email, intranet, video
and enterprise social networks.
Poppulo’s mission is to create innovative products and services that make companies
great by releasing the power of their people and putting Internal Communications at
the heart of organisations.
T: +353 21 242 7277
Like many companies, SYKES has a core culture, and in our case, it can be summed up in one word: Service. Helping people, teamwork and a belief in excellence are what we look for in our staff. Our culture is summed up by our purpose statement: We Help People, One Caring Interaction at a Time. It isn’t about being complacent or accepting of the status quo; it’s about doing things better. So, if you love a challenge and want the experience of working in a global company where you are constantly learning and being exposed to many cultures, you’re going to do great at SYKES.
Our Greatest Asset is Our People
Our people are our most valued asset. They benefit our clients every day through their insights, experience and training. With 40 years of experience in providing clients with a bespoke customer service experience, SYKES have grown into a global leader in service outsourcing by developing and supporting the skills of our workforce and matching them to the needs of our clients. SYKES believes in building relationships, and at the heart of those is trust. Whatever your business and whatever your requirements, we can start creating growth by supporting your brand in partnership.
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres.
Thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.x