ENGAGE FOCUS GROUPS
A PLATFORM WHERE LIKE-MINDED PROFESSIONALS COME TOGETHER
Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
1 Day Event
11 Syndicate Rooms
Select to attend 3 of the following focus group discussions
Customer Engagement Transformation
This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.
How Employee Experience Drives Customer Experience
We’ll be exploring how by listening to and implementing what both your customers and employees want from their experiences with your organisation, you can form a winning strategy that will ultimately allow you to gain competitive advantage.
CX Strategies for The Customer Journey
Providing great experiences at every touchpoint in the customer journey is what wins loyal customers. Join this session to discover innovative ways to do just that.
Evolution of Voice of The Customer
Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.
Customer Engagement in Financial Services
Working in the financial services sector and want to transform engagement? Then this session is perfect for you.
Customer Data Security & Privacy
With the impending GDPR regulations and record numbers of data breaches being reported, join this session to learn how to be more responsible with your data, whilst in turn protecting your organisation
Artificial Intelligence & Robotics
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.
Customer Engagement in Retail
If you’re working within the retail sector and looking to enhance customer experience, don’t miss this focus group session.
Engaging with The Digital Customer
With the variety of channels customers choose to use when interacting with contact centres expanding rapidly, this session will look at how you can enhance your digital offering whilst also linking interactions to ensure you’re providing a personal, contextual experience for each customer.
Future of The Contact Centre
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.
The Evolution of CX Service Design
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.
IMImobile is the leading cloud communications software and solutions provider that helps companies use mobile and digital messaging technologies to improve customer experience and real-time interactions with their customers. From the use of AI-powered chatbots, to enabling omnichannel live chat between Contact Centre agents and customers, and providing new digital messaging capabilities such as Apple Business Chat and RCS Business Messaging, IMImobile’s cloud communication platform helps businesses to digitally transform their CSX strategy.
Organisations that trust IMImobile to deliver smarter digital customer engagement include The AA, BBC, BT, Centrica, EE, Foxtons, Hermes, O2, Pizza Hut, SITA, Vodafone, government agencies and four of the five UK retail banks. IMImobile is headquartered in London with offices in Hyderabad, Toronto, Dubai and Johannesburg and has over 1,100 employees worldwide.
Contact: Andrew White, SVP Solution Sales, IMImoble
Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve the customer experience. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.
Contact: Keith Price, Sales Director
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
Contact: Chris Palmer, Senior Marketing Manager,
T: +44 20 3322 6242
Communicating successfully has many rewards: driving engagement, clearly conveying corporate objectives, sharing vital business information with team members. Effective communications is the essence of any business. It allows stakeholders to be decisive. It speeds up processes. It helps create a more aware and attuned workplace. X2O Media empowers organizations to be successful communicators with tools that allow anyone to create media rich, highly visual content channels that leverage real-time data.
With a long and proficient history in visual storytelling, X2O understands that great communications inspires, motivates and drives business opportunities. From digital signage, mobile and desktop apps for internal communications, to dashboards, gamification, wayfinding, meeting room display and collaboration environments, X2O Media provide our clients with full end to end solutions that drive employee engagement and productivity.
Contact: Rob Brinklow, X2o Media Europe
T: +44 7751 063225