ENGAGE FOCUS GROUPS
A PLATFORM WHERE LIKE-MINDED PROFESSIONALS COME TOGETHER
Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
1 Day Event
11 Syndicate Rooms
Select to attend 3 of the following focus group discussions
Customer Engagement Transformation
This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.
How Employee Experience Drives Customer Experience
We’ll be exploring how by listening to and implementing what both your customers and employees want from their experiences with your organisation, you can form a winning strategy that will ultimately allow you to gain competitive advantage.
CX Strategies for The Customer Journey
Providing great experiences at every touchpoint in the customer journey is what wins loyal customers. Join this session to discover innovative ways to do just that.
Evolution of Voice of The Customer
Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.
Customer Engagement in Financial Services
Working in the financial services sector and want to transform engagement? Then this session is perfect for you.
Customer Data Security & Privacy
With the impending GDPR regulations and record numbers of data breaches being reported, join this session to learn how to be more responsible with your data, whilst in turn protecting your organisation
Artificial Intelligence & Robotics
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.
Customer Engagement in Retail
If you’re working within the retail sector and looking to enhance customer experience, don’t miss this focus group session.
Engaging with The Digital Customer
With the variety of channels customers choose to use when interacting with contact centres expanding rapidly, this session will look at how you can enhance your digital offering whilst also linking interactions to ensure you’re providing a personal, contextual experience for each customer.
Future of The Contact Centre
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.
The Evolution of CX Service Design
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.
Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.
Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include EDF Energy, Rakuten, and the UK’s National Health Service (NHS), the fifth-largest employer globally.
These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class service anywhere, through any channel and at any time, and its scope for large-scale, international deployments.
storm supports hundreds of applications, including:
- Multi-channel Cloud Contact Centre & Unified Communications (email, video, voice, SMS, IM, web and social media from a single platform)
- Communications Integration™ (converging data and communications, and enabling disparate systems to interoperate)
- AI and propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)
T:+ (0) 1344 852 350
Poppulo is a pioneering global internal communications software company working
with many of the world’s biggest and most successful companies and organisations.
With its HQ in Cork and offices in Boston, the company previously known as
Newsweaver has created the world’s first all-in-one software and services platform
built specifically for employee communicators, to enable easy measurement of the
impact of communications across multiple digital channels – email, intranet, video
and enterprise social networks.
Poppulo’s mission is to create innovative products and services that make companies
great by releasing the power of their people and putting Internal Communications at
the heart of organisations.
T: +353 21 242 7277
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. www.sykes.com
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres.
Thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.x
Why do top tier brands use Netcall’s customer engagement solutions? After all, we’re not the biggest. But that’s why our customers love us. Our mission is to transform the way our clients interact with their customers. A flexible, can-do attitude and powerful customer experience (CX) solutions provide a winning combination. So what makes Netcall different? A great portfolio mix. An innovative platform. Tried, tested and tailored solutions, that are easy to implement and simple to use. Discover how you can deliver first-class CX and stand out from the crowd.
Contact: Louise Wright, Market Manager
T: 0330 333 6100