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22nd March 2019

Hilton London Heathrow
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ENGAGE FOCUS GROUPS

A PLATFORM WHERE LIKE-MINDED PROFESSIONALS COME TOGETHER

Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.

The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.

1 Day Event

11 Syndicate Rooms

33 Sessions

110+ Delegates

Panel Debate

Select to attend 3 of the following focus group discussions

Customer Engagement Transformation

This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.

How Employee Experience Drives Customer Experience

We’ll be exploring how by listening to and implementing what both your customers and employees want from their experiences with your organisation, you can form a winning strategy that will ultimately allow you to gain competitive advantage.

CX Strategies for The Customer Journey

Providing great experiences at every touchpoint in the customer journey is what wins loyal customers. Join this session to discover innovative ways to do just that.

Evolution of Voice of The Customer

Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.

Customer Engagement in Financial Services

Working in the financial services sector and want to transform engagement? Then this session is perfect for you.

Customer Data Security & Privacy

With the impending GDPR regulations and record numbers of data breaches being reported, join this session to learn how to be more responsible with your data, whilst in turn  protecting your organisation

Artificial Intelligence & Robotics

We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.

Customer Engagement in Retail

If you’re working within the retail sector and looking to enhance customer experience, don’t miss this focus group session.

Engaging with The Digital Customer

With the variety of channels customers choose to use when interacting with contact centres expanding rapidly, this session will look at how you can enhance your digital offering whilst also linking interactions to ensure you’re providing a personal, contextual experience for each customer.

Future of The Contact Centre

In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.

The Evolution of CX Service Design

Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place.  Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.

2018 Event Video Highlights

Interested in sponsoring the 2018 Engage Focus Groups?
Download the sponsorship pack now

FIND OUT MORE ABOUT ATTENDING

GET IN TOUCH WITH OUR DELEGATE SALES TEAM!

Who will attend?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

Location

22nd March 2019
Hilton London Heathrow

Hilton London Heathrow Airport is perfectly located to link the city of London with the rest of the country and indeed the world.

Train options from Paddington

  • TfL Rail towards Heathrow Terminal 4. Depart at Terminal 4 and walk 14 minutes to Hilton London Heathrow
  • Heathrow Express towards Heathrow Terminal 5. Depart at Terminal 4 and walk 14 minutes to Hilton London Heathrow

Train options from Waterloo

  • Take the Bakerloo underground line towards Queen’s Park
  • Depart at Paddington London Underground Station
  • Take TfL Rail towards Heathrow Terminal 4
  • Walk 14 minutes to Hilton London Heathrow

Location

Train options from London Kings Cross

  • Take the Piccadilly line towards Heathrow Terminal 5
  • Get off at Hatton Cross Station
  • Take bus 490 from Hatton Cross (Stop A) towards Heathrow Terminal 5
  • Get off at Sheffield Way
  • Walk 3 minutes to Hilton London Heathrow

Train options from Victoria

  • Take the District line towards Ealing Broadway
  • Get off at Gloucester Road
  • Take the Piccadilly line towards Heathrow Terminal 5
  • Get off at Hatton Cross
  • Take bus 490 from Hatton Cross (Stop A) towards Heathrow Terminal 5
  • Get off at Sheffield Way
  • Walk 3 minutes to Hilton London Heathrow

Hilton London Heathrow

Book your place today

Standard

1 TICKET

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£595 +VAT Order now

Date: 22nd March

Bronze

2 TICKETS

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£995 +VAT Order now

Date: 22nd March

Silver

5 TICKETS

  • End User Registration
  • Access to all topics
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • After Event Drinks Party

ONLY:

£1995 +VAT Order now

Date: 22nd March

Annual

FESTIVAL PASS

Annual Subscription providing access for 1 person to EVERY event for 12 months.

ONLY:

£995 +VAT Order now

Date: 22nd March

Supplier

1 TICKET

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY:

£1495 +VAT Order now

Date: 22nd March

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