Customer Contact

TfL has been urged by Liberal-Democrat leader Caroline Pidgeon to return £223million of funds left on dormant Oyster cards.

Pidgeon told the Evening Standard: “It obviously suits TfL’s cash flow situation to be sitting on a huge mountain of unclaimed money from dormant Oyster cards but we should never forget that people are always entitled to claim back their own money.

“The amount of money left on unused Oyster cards has been steadily growing for a number of years, but with the advent of contactless payment the amount of money left on unused Oyster cards has soared to record levels and is now fast approaching a quarter of a billion pounds.

“TfL needs to run a campaign promoting how the public can easily claim back their own money.”

Dormant cards has been an ongoing issue as TfL released a statement in 2013, showing that only around 40 per cent of people they had polled knew they could get a refund on their card.

Shashi Verma, TfL’s director of customer experience, said at the time: ‘Many customers tell us that they keep spare cards for guests or emergencies and that the vast majority of unused cards are held by infrequent visitors to London.

“Keeping their card in this way saves the time and effort of having to get a ticket the next time they want to use our services.

“However, for people who don’t intend to use an old Oyster card we want to let them know through this campaign that it’s easy to return it for a full refund.’

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