Customer Engagement Summit – Frequently Asked Questions

Where is the Customer Engagement Summit held?

The Summit is being held at the Westminster Park Plaza, 200 Westminster Bridge Road, London, SE1 7UT

What is the closest train station to the Customer Engagement Summit?

The hotel’s ideal location is just minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

For map directions to the Westminster Park Plaza, click here.

What time should I arrive to the Customer Engagement Summit?

Registration is located on the Ground Floor and opens on both days at 8:15am. We would recommend arriving at this time to give you enough time to sign in, grab a coffee and find a seat.

Can I move between the halls throughout the day?

Of course! You can choose which case studies you listen to and you don’t have to sit in a full topic stream. We suggest exiting your hall once the case study you are listening to is finished to avoid disruption.

Is there a cloakroom available?

Absolutely. You will be able to leave coats, bags and personal items with the hotel cloakroom for the duration of the day.

Is there a dress code for the Customer Engagement Summit?

Attendees can wear what they feel most comfortable in, however we ask that attire is smart and reflects business dress.

What do I need to do if I have a food intolerance/allergy?

We try to cater to all dietary requirements at our events. If you have a food intolerance or allergy, please contact us directly here.

How do I obtain the presentations after the event?

All presentations will be emailed to attendees the week after the event. You can also find the presentations on our website under “Previous Summits”.

How much is a ticket to the Customer Engagement Summit?

A standard ticket to the Customer Engagement Summit is £595+VAT. If you are attending with a group or are interested in attending other events throughout the year, visit our website here to see all ticket options or get in touch with one of the team here.

The Customer Engagement Summit is over two days, but am I able to purchase a ticket to only attend one day?

We do have a ticket option to purchase to attend one day of the two day event. You can find all ticket options and purchase here. The one day ticket Is priced at £595 + VAT.

What happens if I need to cancel my place?

If you need to cancel your place, please get in touch with us to make us aware. It is against our company policy to offer refunds, however we can transfer your ticket free of charge to another event hosted by Engage Business Media.

Where can I find the agenda?

You can find the agenda on the website. On arrival to the event, you’ll be given an event guide which includes the agenda. Our event app also allows you to view the agenda and personalise your schedule. Please note: Saving a session to your schedule does not guarantee you a place in the session.

How do I access the app?

You can download the app from the app store of any Apple, Android or smartphone, simply search Engage Business Media in either the Google Play or the App Store.

You will need to log into the app using the email you registered your place with, and from there you will be able to use the app to view the agenda, take part in live polling and message other attendees to arrange 1 to 1 meetings.

By creating my personalised schedule for the day, does this guarantee me a seat in the sessions?

There is no way to guarantee a seat in any session, so we suggest when you plan your schedule you leave yourself enough time to move between each hall.

Is there accommodation overnight if attending both days?

Accommodation is not included in the ticket package. If you would like some accommodation recommendations, please get in touch here.

How do I book to attend a Focus Group on the day?

Prior to the event, you should receive an email with all the available Focus Groups giving you the option to pre book your place. If you don’t manage to do this, on the day of the event you can visit the Help Desk on arrival (located on Lower Level One) to book your place. Spaces are limited so you may be put on a reserve list and contacted later in the day to confirm your place.

Can I attend the Engage Awards on the evening of the first day?

Absolutely, anyone is welcome to attend the Engage Awards. However, it is a different event to the Customer Engagement Summit and so a ticket to the Ceremony would need to be purchased separately. For more information or to purchase tickets, visit our website here or get in touch with one of the team here.

What’s the Twitter handle?

To engage with our social channels in the run up to and on the day of the event, you can tweet @EngageCustomer and use #EngageSummits to join the conversation.

Where do I go for the plenary?

The plenary will take place in the main hall on Lower Level 2.

What happens if I’m late?

Don’t worry if you are running late – registration will be open throughout the day so just make sure to visit our team there and sign in on arrival (our team will be waiting to welcome you on the Ground Floor).

What happens if I need to leave early?

If you do need to leave the Customer Engagement Summit early, please make one of team aware and hand in your badge and lanyard at the registration desk.

What floor of the venue is the Summit taking place on?

  • Registration and General Enquiries are located on the Ground Floor
  • The Expo Hall and Refreshments are located on Lower Level 1
  • The sessions will take place in the Main Hall on Lower Level 2

How long is each session?

Each session is 20 minutes long, with three making up one Topic Stream.

How can I interact with sponsors?

Sponsors and their stands will be located in the Expo Hall on Lower Level 1 throughout the day. Alternatively, you can arrange meetings with specific sponsors by using the event networking app.

What happens if I tap my badge on a sponsor’s tablet?

By tapping your badge on a sponsor’s tablet, they will obtain your details from the event and will be in touch to follow up with you.

Anything we’ve missed? Get in touch at and we’ll be happy to help!