The Importance of EX and CX in Creating a Customer-Centric Culture

In partnership with Genesys, we’ve looked at how organisations can create a customer-centric culture where employees are passionate about creating a winning customer experience through sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.

Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.

We hope you enjoy the report!