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Customer Contact (incl BPO)

Troubled travel firm Thomas Cook has been reassuring customers who contacted the firm with concerns about holiday trips, after its share price crashed.

Its share price fell sharply at the end of last week, and it dropped a further 14% on Monday to just 10p.

Thomas Cook has been reassuring people on social media, and in a statement at the weekend, telling customers that it is ‘business as usual’.

The firm also said it was looking to strengthen its financial position.

On Sunday, Thomas Cook said: “We have the support of our lending banks and major shareholders, and just this week we agreed additional funding for our coming winter cash low period.

“We have ample resources to operate our business and at the same time, as usual, our liquidity position continues to strengthen into the summer period.”

Thomas Cook also said: “We’re responsible for taking over 20 million people abroad on holiday every year and we take that responsibility very seriously. As an ATOL-protected business, our customers can have complete confidence in booking their holiday with us.”