Three Technologies That Can Help Improve Customer Experience Today | Telecom News
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New interactive technologies have the potential to intelligently transform the customer experience, delivering a deeper level of brand engagement. Despite these innovations, adoption for these solutions remains sluggish: A recent Microsoft survey (via AINews) found that U.S. companies are among the slowest surveyed globally to adopt AI technology. Given the seamless experience consumers expect with businesses today, I believe this is a missed opportunity.
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