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Customer Contact

Stockport 29th September

Twelve individuals and teams were recognised last night at our second National Planning Awards, for being outstanding role models in their professional community. These individuals and teams enable organisations to achieve breakthrough performance for the customer, the colleague and the organisation.

“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Head of Engagement & Learning explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”

This award programme from The Forum showcases excellence in the vital Customer Contact Planning function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide reange of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.

The Winners of the National Planning Awards will also speak at conference on 29th November in Nottingham. They are:

  • The Co-Operative Bank, Team of the Year
  • RBS, Team Award
  • Lorna Stanley, Thomas Cook Group UK Limited, Manager of the Year
  • Neil Clarke, Severn Trent Water, Manager of the Year
  • Lisa Brodigan, The Co-Operative Bank, Analyst of the Year
  • Laura McGhie, RS Components, Analyst of the Year
  • Thomas Splaine, RBS, Rising Star Award
  • Ben Clark, Thomas Cook Group UK Limited, Rising Star Award
  • Mitchell Pink, Novacroft, Rising Star Award
  • James Taylor, RSA, Planning Hero Award
  • Wayne Deakin, Yorkshire Ambulance Service, Planning Hero Award
  • Simon Waldron, Staples Europe, Challenge Award

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