UK TalkTalk call centre set to close
A number of TalkTalk workers from Preston are either losing their jobs or having their contracts transferred to the outsourcing company Careline Services, also based in Preston. At the end of April, Careline, which also provides call centres for consumer goods conglomerate Unilever and the London Olympics, took on 60 TalkTalk staff after winning the contract to provide support services. Careline is taking over part of the site where TalkTalk staff are presently employed.
The jobs of around 50 TalkTalk staff employed at Preston’s TalkTalk site are still threatened. Careline would only state that “wherever possible”; it would recruit TalkTalk workers, but not all of them. The firm stated, “Our intention is to build up numbers to 200 and wherever possible we will be looking to transfer people over from TalkTalk.”
TalkTalk is planning to recruit replacement workers in Stornoway on the Isle of Lewis as well as to move support services to India and Manila, the capital of the Philippines.
The company issued a statement saying, “There will be significant new opportunities for existing employees at Preston, Stornoway and Warrington, and TalkTalk will be working with affected employees to maximise opportunities to transfer to new roles and thereby minimise job losses in a year that, ultimately, will see more UK roles created than lost.”
Staff were told that planned redundancies were due in no part to cost cutting. As a further insult to workers, the motives for the planned redundancies were expressed as being part of a “simplification exercise” whereby employees would be concentrated into fewer locations. The benefits of “simplification” seemingly outweighing the massive human impact of nearly 400 lost jobs