Thought leadership

Organisations from a wide spectrum of industry sectors including  utilities, financial services, retail, leisure, telecoms, education, housing, manufacturing,  media  and technology are all winners in the second annual Engage Awards, the only customer and employee engagement Awards programme

With no single organisation winning more than one Award this year’s competition reflected the wide range of entries and the fact that industry sectors across the board including the public sector are striving for excellence in customer and employee engagement

The biggest mover was the utilities sector, which did not win a single award in our inaugural 2016 Engage Awards, yet walked off with two gongs this year in the shape of EDF Energy and Northumbrian Water.

At a glittering ceremony on Monday November 13 at the iconic Westminster Bridge Park Plaza, attended by more than 400 people, and hosted by comedienne Jo Caulfield, 12 organisational and two individual awards were won. The most successful sectors in addition to utilities were financial services, retail, and media/telecoms all picking up multiple awards.

Other winning organisations included Virgin Media, Sheffield University, John Lewis, Deutsche Bank, Travelzoo,Wickes, Wolseley, Hafod, Bat Out of Hell (The Musical) and TalkTalk. There were also two individual winners from MetLife and Reward Gateway.

Commenting on the second annual Engage Awards, Steve Hurst editorial director at Engage Business Media and Engage Awards chair said: “Following on from the success of our inaugural Awards last year our 2017 Engage Awards have been an unqualified success with more categories, more judges, more entries and more finalists

“The most gratifying thing is that our panel of 21 independent judges have unanimously agreed that the overall standard of entries has been of the highest calibre, demonstrating excellence in all categories.

“And with our best use of innovation and technology categories once again among the most entered it is clear that the customer and employee engagement sector is working hard to keep up with and indeed ahead of the rapidly changing expectations of both our customers and our people”

“We are already looking forward to next year’s Engage Awards which we are confident will be even bigger and better than this year and for which entries open in December.”

The full list of the Engage Award finalists, winners and those highly commended is as follows:

Best Employee Health and Wellbeing Strategy
WINNER: The University of Sheffield

Best Employee Reward and Recognition Strategy

Best Customer & Employee Engagement in Retail
WINNER: John Lewis

Best Customer & Employee Engagement in Financial Services
WINNER: Deutsche Bank

Employee Engagement Professional of the Year
WINNER: Jonathan Bunn, MetLife

Customer Engagement Professional Of The Year
WINNER: Jessica Lilley, Reward Gateway

Best Use of Training
WINNER: Wickes
Runner Up: Virgin Media

Best use of Social Media
WINNER: Bat Out of Hell: The Musical
Runner Up: Severn Trent

Best use of Voice of the Employee
Runner Up: Skimlinks

Best use of Voice of the Customer
WINNER: TravelZoo
Runner Up: Thames Water

Best Use of Innovation in Employee Engagement
WINNER: Northumbrian Water
Runner Up: Marks and Spencer

Best Use of Innovation in Customer Engagement
WINNER: Wolseley
Runner Up: Utility Warehouse

Best use of Technology in Employee Engagement
WINNER: Virgin Media
Runner Up: Anchor
Runner Up: Go Engage – Wrightington, Wigan and Leigh NHS Foundation Trust

Best use of Technology in CustomerEngagement
WINNER: TalkTalk
Runner Up: Aegon
Runner Up: Aston Villa Football Club

The 21 judges of the Engage Awards are as follows:

Darren Shaw, HSBC
Patrick Lewis, John Lewis Partnership
Thierry Spencer, Academie du Service
Heather Mustafa, Nationwide
Lucy Standing, Association for Business Psychology
Victoria Silverman, Thomson Reuters
Ian Naylor, Virgin Atlantic
Cathy Brown, Engage for Sucsess
Paula Stannett, Heathrow Airport
Sean Risebrow, Bupa
Helen Wilson, IPSOS Loyalty
Mark Hillary, Carnaby Content
Alyson Fadil, Missguided
Dr. Melissa Hungerford, AVON
Prof. Moira Clarke, The Henley Centre for Customer Management
Tracey Shirtcliff, The Virtu Group
Kim Ratcliffe, Water Plus
Martin Hill-Wilson, Brainfood Consulting
Mike Gibney, NHS
Nupur Mallick, TATA Consultancy Services
Katherine Bassey, Unison

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