Customer Engagement in Financial Services Forum Highlights Video
The Financial Services sector is under continuing pressure to get its customer offering back on track That pressure comes from consumers, who have lost trust in the sector for a whole host of reasons,and also from regulatory bodies who are continuing to introduce a roster of changes that impact on the relationship between financial services providers and those who use their products and services. Many financial services organisations today are at critical crossroads. Uncertain economic growth, a continued squeeze on consumer spending and tightening regulatory pressures are putting businesses in a bind. Add to this the rising power of consumers now armed with the web and mobile devices. These consumers today enjoy tremendous leverage to shop around, switch to a competitor,and engage companies with greater control.