Knowledge - Insights: Videos

Why Social business is the new imperative Organisations across all sectors are grappling with social and mobile and how they can integrate these increasingly interlinked channels into the mainstream of their operations to provide improved customer interactions and deliver competitive advantage. This Social Customer Engagement Directors Forum will show how effective engagement with customers through their own social/mobile networks can and should become part of the DNA of organisations as they strive to become truly Social Businesses.

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