Transforming your Contact Centre for the Future Customer
Date: 16th March
Time: 2-3pm GMT
Both the world and customer expectations have changed at a speed not seen before. Understanding how to future proof your Contact Centre to deliver the CX your customers expect is critical to surviving and competing in the new world. Ensuring flexibility, scalability and engaging with your customers in an ever increasing list of channels will become table stakes. Technology will play an important role in enabling you to adapt and change as needed.
In this 60 minute roundtable we will discuss:
- How companies adapted for success in 2020
- What does the ‘new normal’ contact centre look like? Bricks, virtual or hybrid?
- How did customers change and what does that mean for the future customer
- What technology will need to look like to future proof your contact centre