Steve HurstEngage Business Media Editorial Director Click to read more...
4 Next-Level Customer Engagement Strategies To Boost Contact Center Efficiency
Customer experience is the distinguishing factor among contact center professionals, but with companies forced to manage costs, the task of balancing customer experience delivery and efficiency controls is often a tall one.
Join Engage Customer and our special guest Gerhard Heide, Director Global Market Strategy from Pitney Bowes, to learn 4 proven approaches to improve customer engagement and efficiency at the point of service.
Key takeaways will include:
- How accurate, responsive service with real-time insights will increase first-call resolution
- Ways to deliver a highly personalized, cross-channel experience with speed and consistency
- How to grow revenue with interactive and effective multichannel follow-up
- Best practices for creating and implementing customer interactions that are more personal, relevant, and engaging than ever