Sponsored by

Presented by:

Gerhard Heide

Gerhard Heide

Pitney Bowes Director, Global Market Strategy Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
13th November 2014

Customer experience is the distinguishing factor among contact center professionals, but with companies forced to manage costs, the task of balancing customer experience delivery and efficiency controls is often a tall one.

Join Engage Customer and our special guest Gerhard Heide, Director Global Market Strategy from Pitney Bowes, to learn 4 proven approaches to improve customer engagement and efficiency at the point of service.

Key takeaways will include:

  •  How accurate, responsive service with real-time insights will increase first-call resolution
  •  Ways to deliver a highly personalized, cross-channel experience with speed and consistency
  •  How to grow revenue with interactive and effective multichannel follow-up
  •  Best practices for creating and implementing customer interactions that are more personal, relevant, and engaging than ever


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