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Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
05th December 2017


When it comes to incorporating artificial intelligence, chatbots, virtual agents and live chat into their customer support strategy, organisations need to make decisions based on realistic expectations. But with so much media hype and overpromising from some industry vendors, it can be a challenge to separate the truth from the myth.

Join Creative Virtual and Engage for a realistic look at machine learning, chatbots and live chat in the customer experience space and see the technology in action through a series of live demonstrations. Learn how BT, RSPCA, HSBC, InterContinental Hotels Group and other forward-thinking organisations are already using this technology to improve customer engagement and build brand loyalty.
Learn more about:

  • Why chatbots should use a combination of self-learning and human input to create consistent and reliable support experiences
  • How humans and machines can work in harmony to provide perfect customer service
  • Leveraging AI and chatbots to prepare your contact centre for the future

Register now for an inside look at how to incorporate chatbots and virtual agents into your customer support strategy to meet the expectations of digital customers.


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