Steve HurstEngage Business Media Editorial Director Click to read more...
Best Practices for a Seamless Omnichannel Customer Experience
DATE: 9 MARCH 2017
TIME: 12PM GMT
The biggest challenge for contact centres today is to see omnichannel customer interactions the same way customers do – as one conversation. Customers now expect the same levels of customer service across all channels and want to be able to switch channels at their convenience.
Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touchpoints can develop a significant competitive advantage, reduce customer churn and increase profit.
Join us on the webinar to learn about the best practices for a seamless omnichannel customer experience.