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Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
09th March 2017

DATE: 9 MARCH 2017

The biggest challenge for contact centres today is to see omnichannel customer interactions the same way customers do – as one conversation. Customers now expect the same levels of customer service across all channels and want to be able to switch channels at their convenience.

Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touchpoints can develop a significant competitive advantage, reduce customer churn and increase profit.

Join us on the webinar to learn about the best practices for a seamless omnichannel customer experience.


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