Mashud AhmedPuzzel Innovation Manager Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Bridging the customer experience from Chatbot to human
Wednesday 16th May
The increasing desire to deploy chatbots in customer interaction situations raises the new challenge of how to keep humans in the loop, a requirement in certain circumstances. As such interactions inevitably relate to complex and emotive issues, a smooth transition from the automated to the assisted customer dialogue is key. Drawing on our experiences, this presentation will consider the challenges and possible solutions for enabling and improving such seamless transitions.