Webinars

Sponsored by

Presented by:

Chris Wood

Chris Wood

Engage Business Media Managing Director Click to read more...
Ben Wells

Ben Wells

npower Customer Feedback Lead Click to read more...
Yiannis Maos

Yiannis Maos

Rant & Rave Head of Digital Click to read more...
27th August 2015

Thursday 27th August, 12.00 Noon BST

This webinar is designed to broaden customer experience knowledge around innovation and best practice.

Hear from npower’s Voice of the Customer lead, Ben Wells as he reveals:

  • Why voice of the customer is important to npower
  • npower’s journey to customer centricity
  • Why it’s important to fail fast
  • The 3 ingredients for great customer engagement
  •  The importance of being proud

The webinar will also feature Rant & Rave’s, Head of Digital, Yiannis Maos as he speaks around how to:

  •  Make customer feedback fun
  • Gamify the employee experience
  • Innovate around customer engagement
  • Tap in to your inner child to create great customer experiences
  • Ensure the Voice of your Brand comes through in your Voice of the Customer programme

Please Note: If you can’t attend the webinar at this time, you will receive a recorded playback after the webinar is held, but you will still need to register.

Webinar

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