Sponsored by

Presented by:

Chris Wood

Chris Wood

Engage Business Media Managing Director Click to
Ben Wells

Ben Wells

npower Customer Feedback Lead Click to
Yiannis Maos

Yiannis Maos

Rant & Rave Head of Digital Click to
27th August 2015

Thursday 27th August, 12.00 Noon BST

This webinar is designed to broaden customer experience knowledge around innovation and best practice.

Hear from npower’s Voice of the Customer lead, Ben Wells as he reveals:

  • Why voice of the customer is important to npower
  • npower’s journey to customer centricity
  • Why it’s important to fail fast
  • The 3 ingredients for great customer engagement
  •  The importance of being proud

The webinar will also feature Rant & Rave’s, Head of Digital, Yiannis Maos as he speaks around how to:

  •  Make customer feedback fun
  • Gamify the employee experience
  • Innovate around customer engagement
  • Tap in to your inner child to create great customer experiences
  • Ensure the Voice of your Brand comes through in your Voice of the Customer programme

Please Note: If you can’t attend the webinar at this time, you will receive a recorded playback after the webinar is held, but you will still need to register.


You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media