Tom DoranBUPA Customer Contact Remote Working Lead Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
BUPA Case Study: Creating Long-Term Homeworking Strategies
What role can work-from-home play in your contact centre post lockdown?
In this webinar, you will hear from Tom Doran, Customer Contact Remote Working Lead at BUPA, about how they improved productivity and reduced operating costs through the use of homeworking. You will also learn how BUPA rapidly and effectively moved its entire contact centre to a work-from-home model during the current crisis.
Rob Smale, a Director at Sensée, will then detail the company’s Strategic Framework for Homeworking. The Framework is designed to help organisations make the right decisions about who should continue to work from home, when people should return to the office, and how to build sustainable working environments that are both safe and secure.
During an extended Q&A session, attendees will have the opportunity to discuss their most burning contact centre homeworking issues: from how best to manage work-from-home personnel,to how to approach security and compliance concerns.