Sponsored by

Presented by:

Tara Aldridge

Tara Aldridge

Vonage Senior Manager, Service Delivery Click to
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to
06th July 2021

The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey & Company report. Businesses have had to adapt rapidly to continue delivering an excellent customer and agent experience.

We’ll talk about:

  • How demand from customers is changing and contact centre leaders need to reimagine customer service today for whatever tomorrow brings
  • How the agent experience rapidly changed with new remote and hybrid working environments and how we need to empower agents to deliver exceptional CX
  • How to evolve your contact centre with the flexibility and agility you need to deliver the best service experiences

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media