Webinars

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Presented by:

Tara Aldridge

Tara Aldridge

Vonage Senior Manager, Service Delivery Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...
06th July 2021
12:00

The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey & Company report. Businesses have had to adapt rapidly to continue delivering an excellent customer and agent experience.

We’ll talk about:

  • How demand from customers is changing and contact centre leaders need to reimagine customer service today for whatever tomorrow brings
  • How the agent experience rapidly changed with new remote and hybrid working environments and how we need to empower agents to deliver exceptional CX
  • How to evolve your contact centre with the flexibility and agility you need to deliver the best service experiences

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