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Presented by:

Gerry Br0wn

Gerry Br0wn

IDC European Software Group CX Research Director Click to read more...
Daniel Kolodynski

Daniel Kolodynski

Salesforce Service Cloud Business Lead, Financial Services Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
12th October 2017


Once considered a cost centre, customer service has become the key driver of Customer Experience and is increasingly looked upon to deliver more value to the business with fewer resources.

In today’s digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalised experience with every service conversation.

Join Gerry BrownResearch Director from the leading technology analyst firm, IDC, who together with Daniel Kolodynski, Service Cloud Business Lead, Financial Services, Salesforce, will be discussing how field service, customer self-service and call centre operations are being transformed by new technology advances.


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