Gerry Br0wnIDC European Software Group CX Research Director Click to read more...
Daniel KolodynskiSalesforce Service Cloud Business Lead, Financial Services Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Connected, Proactive, Predictive: The New World of Customer Service
DATE: 12TH OCTOBER
Once considered a cost centre, customer service has become the key driver of Customer Experience and is increasingly looked upon to deliver more value to the business with fewer resources.
In today’s digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalised experience with every service conversation.
Join Gerry Brown, Research Director from the leading technology analyst firm, IDC, who together with Daniel Kolodynski, Service Cloud Business Lead, Financial Services, Salesforce, will be discussing how field service, customer self-service and call centre operations are being transformed by new technology advances.