Steve HurstEngage Business Media Editorial Director Click to read more...
Leon StaffordInteractive Intelligence Regional Territory Manager Click to read more...
Contact Centres And The Omnichannel Customer – The Seven Steps To Digital Heaven
We live in increasingly digital world – our customers do not in fact think in terms of channels they just want to get the products and services they need through the device of their choice at a time and place that suits them.
Organisations need to ensure their contact centre operations have the ability to adapt to the needs and expectations of an increasingly mobile digital customer profile – or if not then consider finding a business partner that has that ability.
So how does this fit with the traditional role of the contact centre and how can contact centres adapt to fast changing customer expectations – and where does the link between employees and customers in this digital age fit into the mix?
To find out just how to get to digital customer heaven join Steve Hurst editorial director at Engage Customer and Leon Stafford director at Interactive Intelligence at this interactive webinar.
Steve will give his overview of the changes in customer behaviour that are impacting on the role of the contact centre and Leon will take you through his seven steps to digital customer nirvana.
So if your organisation has a contact centre and you want to find out just how to engage successfully with customers living in a digital world then join us at 12 noon on Thursday June 5.