Sponsored by

Presented by:

Darren Diprose

Darren Diprose

British Gas Head of Mobile and Digital Conversations Click to read more...
Tom Bailey

Tom Bailey

Khoros Vice President Sales Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
23rd July 2020

Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.

Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.

From 12pm on 23rd July 2020, join British Gas and Khoros as they discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.


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