Darren DiproseBritish Gas Head of Mobile and Digital Conversations Click to read more...
Tom BaileyKhoros Vice President Sales Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
British Gas Case Study: Creating Digital-First Customer Engagement In The “New Normal”
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.
Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.
From 12pm on 23rd July 2020, join British Gas and Khoros as they discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.