Sponsored by

Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
Conrad Simpson

Conrad Simpson

Interactive Intelligence Director Click to
15th October 2012

For the first time in history customers have better technology than the organisations they are interacting with.

Against this backdrop and with a raft of new research showing that contact centres are failing to satisfy the multi-channel expectations of their customers this webinar will examine the key issues and challenges facing organisations as they strive to keep abreast of rapidly changing consumer behaviour.


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