Martin SchneiderSugarCRM Head of Corporate Strategy Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Customer Service Essentials for CX Success
The “new normal” will bring unforeseen repercussions even after the disruption of COVID-19 has passed. Social distancing, remote work, and greater reliance on digital channels is just a matter of fact when doing business in the remainder of 2020 and beyond.
All of this disruption may seem daunting. However, it is possible to create a modern, post-COVID customer experience and engagement initiative without herculean effort. In this webinar we will uncover how a few small, yet incredibly powerful changes to your existing customer response technology can pay huge dividends. Thanks to the cloud and other enabling technologies, these changes are less intrusive and less costly to deploy than ever before.
Join us as we reveal how any business, including yours, can continue to see customer relationships thrive through simple investments in the new service essentials required for modern CX success.