Sponsored by

Presented by:

Gio de Placido

Gio de Placido

Intelecom UK Consultant Click to
Cheryl Philipson

Cheryl Philipson

Difference Corporation Consultant Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
20th October 2016

time: 2pm

Web chat has been a much discussed channel over the last few years. In fact Intelecoms’ recent survey suggests that over 70% of organisations will be offering web chat as a service channel within the next 18 months! With this increased interests comes concerns around the practicalities of delivering customer experiences through real-time, text based interactions, such as web chat.

During this webinar Intelecom and Difference will discuss

  • Why you should consider offering web chat
  • Common blockers and concerns around web chat as a cx channel and how to address them
  • Real examples of customer success stories and best practices

The session will conclude with a live Q&A session.


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