Gio de PlacidoIntelecom UK Consultant Click to read more...
Cheryl PhilipsonDifference Corporation Consultant Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Demystifying web chat and how to make it work for your organisation
Web chat has been a much discussed channel over the last few years. In fact Intelecoms’ recent survey suggests that over 70% of organisations will be offering web chat as a service channel within the next 18 months! With this increased interests comes concerns around the practicalities of delivering customer experiences through real-time, text based interactions, such as web chat.
During this webinar Intelecom and Difference will discuss
- Why you should consider offering web chat
- Common blockers and concerns around web chat as a cx channel and how to address them
- Real examples of customer success stories and best practices
The session will conclude with a live Q&A session.