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Presented by:

Phil Tyler

Phil Tyler

Doctaly Chief Operating Officer Click to
Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to
Simon Johnson

Simon Johnson

Freshworks General Manager Click to
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to
27th May 2021

According to McKinsey research, more than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities.

With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.

Freshworks analysed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction.


  • Why customer service should be a focal point in your growth strategy
  • Why the speed of service is a key factor in ensuring customer satisfaction
  • A deep dive into the five steps your organisation can take to improve the speed of service

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