Sponsored by

Presented by:

Nick Scarff

Nick Scarff

Data Capture Solutions Managing Director Click to
Simon Howell

Simon Howell

DocCentrics CEO Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
23rd January 2019


If you work in Communications, Marketing or Customer Services, you’ll understand that your customers possess a diverse set of needs, making it essential to provide them with ‘channels of choice’. Offering customers flexible ways to engage with your organisation leads to deeper levels of engagement and a more coherent experience.

Key to any onboarding or customer experience journey, remaining competitive and identifying customer journey gaps will improve the effectiveness of the journey. Once you are enabled to automate the capture, process and delivery of the fundamentals to your customer’s channel of choice you can decide what needs to be optimised and how the journey affects the customer’s perspective.

In this webinar CX Insights explores how an omni-channel platform can streamline the customer communication management journey and, thus, increase customer satisfaction, loyalty and advocacy. We will take you on financial services provider Totemic’s journey to reconnect and drive loyalty with their customers and will uncoverBrightside’s digital transformation to optimise their processes and ultimately gain a new competitive edge.

With a step by step guide on identifying the journeys that really matter you will be enabled to build your customer experience plan and set your focus this year to stay ahead in a digitally dynamic age.


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