Nick ScarffData Capture Solutions Managing Director Click to read more...
Simon HowellDocCentrics CEO Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Digital Transformation of Customer Experience – How to Create a Channel of Choice Experience for your customers in 2019
DATE: 23RD JANUARY
TIME: 12PM GMT
If you work in Communications, Marketing or Customer Services, you’ll understand that your customers possess a diverse set of needs, making it essential to provide them with ‘channels of choice’. Offering customers flexible ways to engage with your organisation leads to deeper levels of engagement and a more coherent experience.
Key to any onboarding or customer experience journey, remaining competitive and identifying customer journey gaps will improve the effectiveness of the journey. Once you are enabled to automate the capture, process and delivery of the fundamentals to your customer’s channel of choice you can decide what needs to be optimised and how the journey affects the customer’s perspective.
In this webinar CX Insights explores how an omni-channel platform can streamline the customer communication management journey and, thus, increase customer satisfaction, loyalty and advocacy. We will take you on financial services provider Totemic’s journey to reconnect and drive loyalty with their customers and will uncoverBrightside’s digital transformation to optimise their processes and ultimately gain a new competitive edge.
With a step by step guide on identifying the journeys that really matter you will be enabled to build your customer experience plan and set your focus this year to stay ahead in a digitally dynamic age.