Prelini Udayan-ChiechiZendesk VP Marketing EMEA Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Disruption and beauty working hand-in-hand
DATE: 30TH NOVEMBER
Several decades ago customer interactions were contextual, personal and proactive. Today they are fragmented, generic and reactive.
A blanketed customer experience has become far too common for brands and retailers with a greater need, to create more unique and personalised experiences, whilst serving a larger and more diverse consumer base.
Join us to learn about the beauty and flaws of creating seamless experiences with your consumers in the quest for stronger relationships. Gain insights on how to manage CSAT whilst dealing with rapidly growing and changing customer service trends.