Tonni BuurTrustPilot Vice President Support Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Effortless Multichannel Customer Experience – A Case Study from TrustPilot Using Zendesk
This presentation will show how TrustPilot have implemented a multi-language service where the focus is on delivering an effortless experience at every touchpoint.
Coming from a basic setup using e-mail and phone, they have grown into a multi-channel operation. This includes self-service, Facebook, Twitter, chat and a growing number of API integrations between Zendesk and production systems to provide service to their users in their preferred environment.
Tonni will show you how it worked out for TrustPilot and the results of their strategy. And he will show you what they are working on to continue improving the user experience at each service touchpoint moving forward.