Omer MinkaraAberdeen Vice President, Principal Analyst Click to read more...
Ed BerndtAspect Chief Customer Officer Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Economic Uncertainty
Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. Many firms have already experienced the effects of this uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That’s because they’ve already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand.
Join this webinar to learn:
- How a business continuity plan impacts contact centre preparedness and innovation
- The short-term and long-term benefits of a top-notch business continuity plan
- Five building blocks to success in business continuity
- Real-life success stories of how top brands weathered the recent downturn