Sponsored by

Presented by:

Omer Minkara

Omer Minkara

Aberdeen Vice President, Principal Analyst Click to
Ed Berndt

Ed Berndt

Aspect Chief Customer Officer Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
23rd June 2020

Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. Many firms have already experienced the effects of this uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That’s because they’ve already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand.

Join this webinar to learn:

  • How a business continuity plan impacts contact centre preparedness and innovation
  • The short-term and long-term benefits of a top-notch business continuity plan
  • Five building blocks to success in business continuity
  • Real-life success stories of how top brands weathered the recent downturn


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