Webinars

Sponsored by

Presented by:

Darryl Beckford

Darryl Beckford

KCOM Head of Digital Experience Click to read more...
Chris Thomas

Chris Thomas

NICE Robotics Specialist Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to read more...
08th March 2018

DATE: 8TH MARCH
TIME: 12PM GMT

They’ve transformed car manufacturing, they’re welcoming and processing us at the checkout, and they’re dealing with us efficiently at the contact centre. Robots have transformed business processes over the past 75 years, but what’s next?

In the contact centre, customers are used to automate call-routing systems. But that’s just the beginning. Robotic Process Automation (RPA) has the power to automate more of the administrative tasks that slow down call centre agents, freeing up humans to work on higher value tasks. In this webinar, KCOM and Nice Technologies explore the potential, and pitfalls, of relying more heavily on robots, and provide case studies explaining best practice for implementing RPA.

Webinar

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media