Darryl BeckfordKCOM Head of Digital Experience Click to read more...
Chris ThomasNICE Robotics Specialist Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
The fourth industrial revolution: transforming the contact centre
DATE: 8TH MARCH
TIME: 12PM GMT
They’ve transformed car manufacturing, they’re welcoming and processing us at the checkout, and they’re dealing with us efficiently at the contact centre. Robots have transformed business processes over the past 75 years, but what’s next?
In the contact centre, customers are used to automate call-routing systems. But that’s just the beginning. Robotic Process Automation (RPA) has the power to automate more of the administrative tasks that slow down call centre agents, freeing up humans to work on higher value tasks. In this webinar, KCOM and Nice Technologies explore the potential, and pitfalls, of relying more heavily on robots, and provide case studies explaining best practice for implementing RPA.