Sponsored by

Presented by:

Sonia Boska

Sonia Boska

Homeserve USA Customer Experience Director Click to
Maxie Schmidt

Maxie Schmidt

Forrester Principal Analyst Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
13th March 2018

DATE: 13th March
Time: 2pm GMT

Carving a path for yourself in the world of CX is no mean feat. At a time when customers are expecting more than ever, a differentiator marking yourself from the competition is crucial. No two CX journeys are the same, but with some insider tips and a look forward to the key trends we can expect to see in 2018, you can start building a future-proof CX strategy and delivering tangible change.

Join Maxie Schmidt, Principal analyst, Forrester and Sonia Boska, Director of Customer Experience, Homeserve USA as they discuss some of the main challenges within the CX industry, and explore an authentic CX journey both more generally and within the context of a successful US company. Plus, Chris Allen, Chief Customer Officer, Rant & Rave will join them for a Q&A on how VoC can drive real change and create proven ROI within organisations.

The webinar covers:

  • How to differentiate yourself in the CX market
  • Finding out whether the survey is dead and what’s next after NPS
  • Market trends and predictions for 2018
  • Incentivising employees for CX
  • The link between UK and US CX strategies


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