Sponsored by

Presented by:

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
31st October 2017


This webinar is part of a thought leadership series co-designed and delivered by customer engagement expert Martin Hill-Wilson under the sponsorship of CX Company.

The first webinar focused on choosing your best use case to get going. This second webinar tackles the challenge of how to implement fast. Some approaches take up to a year before a soft launch. That’s too long in this dynamically evolving market. What does it take to be up and running within half that time?

Topics we are going to tackle include:

  • A maturity framework to work within
  • Identifying self service topics with greatest ROI
  • Improving service discoverability and therefore user uptake
  • Guidelines for when to offer self service versus live assistance and when to escalate
  • Launching options and being organized to rapidly learn and improve
  • Developing a relevant performance dashboard
And of course we are looking answer questions and share best practice tips for those already underway which we will share afterwards with everyone who registers. If intelligent assistance is on your agenda right now, this is the webinar to put in your diary.


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