Martin Hill-WilsonBrainfood Consulting Founder Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
How To Get Off To A Fast Start With Your Intelligent Assistant Programme
DATE: 31ST OCTOBER
This webinar is part of a thought leadership series co-designed and delivered by customer engagement expert Martin Hill-Wilson under the sponsorship of CX Company.
The first webinar focused on choosing your best use case to get going. This second webinar tackles the challenge of how to implement fast. Some approaches take up to a year before a soft launch. That’s too long in this dynamically evolving market. What does it take to be up and running within half that time?
Topics we are going to tackle include:
- A maturity framework to work within
- Identifying self service topics with greatest ROI
- Improving service discoverability and therefore user uptake
- Guidelines for when to offer self service versus live assistance and when to escalate
- Launching options and being organized to rapidly learn and improve
- Developing a relevant performance dashboard