Sponsored by

Presented by:

Stephen Brennan

Stephen Brennan

House of Fraser Contact Centre Support Services Manager Click to read more...
François Hotte

François Hotte

iAdvize Success Manager Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
25th January 2018

TIME: 12:00PM

Modern shoppers expect a flawless real-time customer service experience. To address this challenge, there is an increasing trend of deploying real time messaging to respond to queries and offer support in a timely manner. As Europe’s leading conversational marketing platform, iAdvize demonstrates how they have transformed messaging into a strategic revenue tool for House of Fraser to provide a seamless and highly personalised customer experience online. They will also reveal their best practices and future plans to continue to improve their real-time customer service strategy.


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