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Presented by:

Tim North

Tim North

Connect Head of Contact Centre Go-To-Market Click to read more...
Thomas John

Thomas John

Five9 Vice President of Channels Click to read more...
Dr. Damian Copeland

Dr. Damian Copeland

ICR Speech Solutions Former Co-founder and Managing Director Click to read more...
Greg Callanan

Greg Callanan

Five9 Vice President of IVA Sales Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...
20th July 2021
12:00

As we inch out of lockdown, organisations in every sector are faced with the challenge of predicting what the workplace of the future will look like. How soon can staff return to offices? Will consumer habits developed during the pandemic – notably, an increased reliance on digital channels – endure?

For those responsible for the customer experience, this creates a dilemma around resourcing, and getting the optimal level of staff for unpredictable levels of demand.

In our view, an increasingly viable solution is to use virtual agents, powered by artificial intelligence.

To see how effective today’s virtual agents can be, join our forthcoming webinar on AI for CX.

Sign up today and don’t miss out!

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