Alexandra CrossleyVision Critical Director, Customer Success Click to read more...
How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision
Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and Vanity Fair. To deepen understanding of their audience, Condé Nast’s have scaled their Insight Communities to include over 20,000 audience members, across 12 countries and 17 properties, who’ve opted-in to give feedback on an ongoing basis. Having fast, agile access to highly engaged customers provides them with an efficient way to iteratively test and develop ideas, de-risk decisions at the speed of business and support revenue generating programmes in development.
To be aligned with the new global strategy and to ensure brand-consistent user experience across each of Condé Nast’s brands, the Data & Insight team created a unified view of the customer by connecting attitudinal insights with other behavioural data sources. With a Centre of Excellence approach, they brought together independent regional operations to increase the overall power of customer data.
Join this webinar to find out how this integrated approach to leveraging insight can:
- Develop a 360-degree view of the consumer: add context and value to other primary data sources and deepen understanding the audience preferences and motivations.
- Optimise centralised multi-market consumer research: provide an efficient way to connect with target audiences, centralise customer data and access to complete reporting and dashboards.
- Optimise community member experience: accelerate learning from tactical one-off interactions, personalise insight community engagements and create long-term customer value.