Stephen GreenEquiniti Head of Digital Strategy Click to read more...
Anna JacksonTransversal Head of Customer Service Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
How knowledge plays the leading role in Equiniti’s digital transformation project
Thursday 21st June
Recognising that technology has a vital role to play in delivering an improved customer experience, Equiniti set about building a business case for change. As a part of a larger digital transformation project, Equiniti was developing a new customer website. This presented the ideal opportunity to develop a more consumer-centric service where the role of Knowledge played the leading role. Hear how Equiniti has successfully delivered a consistent, intuitive experience for its customers across multiple platforms.
Stephen Green, Head of Digital Strategy at Equiniti Financial Services is an experienced digital strategy professional specialising in system architecture and gaining the most from technology to extraordinary customer experiences on a giant scale.