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Presented by:

Stephen Green

Stephen Green

Equiniti Head of Digital Strategy Click to
Anna Jackson

Anna Jackson

Transversal Head of Customer Service Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
21st June 2018

Thursday 21st June

Recognising that technology has a vital role to play in delivering an improved customer experience, Equiniti set about building a business case for change. As a part of a larger digital transformation project, Equiniti was developing a new customer website. This presented the ideal opportunity to develop a more consumer-centric service where the role of Knowledge played the leading role. Hear how Equiniti has successfully delivered a consistent, intuitive experience for its customers across multiple platforms.

Stephen Green, Head of Digital Strategy at Equiniti Financial Services is an experienced digital strategy professional specialising in system architecture and gaining the most from technology to extraordinary customer experiences on a giant scale.


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