Sponsored by

Presented by:

Daragh Kelly

Daragh Kelly

Sky Insight & Decision Science Director Click to
Dennis Fois

Dennis Fois

Rant & Rave Chief Executive Officer Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
10th March 2016


Join Daragh Kelly (Insight & Decision Science Director, Sky) and Dennis Fois (CEO, Rant & Rave) as they discuss why Sky has partnered with Rant & Rave to better capture and understand the voice of its customers. The webinar will cover:

  • How (and why) organisations need to move from service to co-creation
  • How Sky is innovating in the news room through Sky News Polls
  • How to demonstrate a correlation between revenue/churn and other key customer metrics (NPS, C-Sat, Effort)
  • How understanding customer values can play a huge role in delivering personal and relevant communication

Rant & Rave will give our news teams the ability to identify a topic in the morning, decide on the target responders and instantly initiate the poll, with results ready for transmission later that same day.”
– Daragh Kelly, Insight & Decision Science Director, Sky.


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