Steve HurstEngage Business Media Editorial Director Click to read more...
How Social Media Is Driving Consumer Behaviour
Join Steve Hurst and Roland van Breukelen in this interactive webinar to:
- Hear about the constantly evolving social media customer engagement space against the backdrop of SAP’s recent UK survey conducted with Loudhouse
- Learn how customers use of social media impacts customer behaviour and brand relationships, to establish how you need to adapt your companies social media practices to meet growing customer expectations
- Understand the importance of timely, relevant and personalised brand response when customers give feedback
- Explore the influence that social media has over consumer perception and sentiment towards companies and their brands
- Take away practical steps to starting your company’s journey to social success in 2013