Sponsored by

Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
Roland Van Breukelen

Roland Van Breukelen

SAP Cloud EMEA Solutions Adviser Click to
26th March 2013

Join Steve Hurst and Roland van Breukelen in this interactive webinar to:

  • Hear about the constantly evolving social media customer engagement space against the backdrop of SAP’s recent UK survey conducted with Loudhouse
  • Learn how customers use of social media impacts customer behaviour and brand relationships, to establish how you need to adapt your companies social media practices to meet growing customer expectations
  • Understand the importance of timely, relevant and personalised brand response when customers give feedback
  • Explore the influence that social media has over consumer perception and sentiment towards companies and their brands
  • Take away practical steps to starting your company’s journey to social success in 2013



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