Sponsored by

Presented by:

Leon Stafford

Leon Stafford

Interactive Intelligence Regional Territory Manager Click to
Chris Wood

Chris Wood

Engage Business Media Managing Director Click to
06th November 2014

In order to have happy, loyal customers in 2020, and a successful business, organisations must inject structure, meaning and leadership into their customer engagements right now.

Offering education and leadership will be the key to the value of your services in the lead up to 2020 and beyond.

Your agents want to do it, your business will reward the results of achieving it… so what tools and operational culture will make this possible?

And what are the emerging technologies that will permeate the customer contact landscape five years from now?

Listen to this webinar to find out how to be a contact centre winner in 2020 and presenters Chris Wood managing director at Engage Customer and Leon Stafford territory manager at Interactive Intelligence.


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