Justin RobbinsTalkdesk Contact Centre and Customer Experience Expert Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
How to Minimise the Impact of Contact Centre Outages
7th May, 12pm
Whether it’s employee morale, customer service or lost productivity, unexpected downtime can be potentially catastrophic for any contact centre, whether the cause is a natural disaster, localised power outage, or system failure. Successful businesses understand the monetary impact of these outages and take the necessary steps to develop redundancies, plan contingencies and avoid potentially harmful circumstances. In this session, Talkdesk’s Justin Robbins shares how to quantify the harm that outages cause to your business and provides guidance to help your employees and customers through unexpected downtime and, most importantly, provide ways to minimise or altogether avoid future outages.