Alexandra CrossleyVision Critical Director, Customer Success Click to read more...
How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus
It is predicted that the current situation is likely to create a significant and lasting impact on consumers’ financial health. Banking brands like Virgin Money have a responsibility to support their customer’s diverse and fast changing needs, and prepare them for the new financial climate.
Virgin Money uses their digital customer community to quickly learn what their customers need and how their behaviours change as they adapt to new environments. Equipped with a regular stream of deep insights across a range of sources, instant customer feedback and the human stories behind the data, Virgin Money is able to tailor offers to their customers’ needs and, through ongoing conversations, plan for the future.
Virgin Money is shaping and transforming the new times ahead and is helping their customers navigate this difficult time to ensure a brighter future.
Join this webinar to find out how to:
- Shape content to the current global climate, stay visible, and ensure a clear 2-way communication with customers.
- Listen to customers and blend insight sources in order to deliver customised solutions and experiences.
- Adapt and change in response to customers to ensure colleagues are able to deliver a service that will both reassure and delight customers.