Webinars

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Presented by:

Mark Walton

Mark Walton

Sensée CEO Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to read more...
10th September 2020
12:00

In this webinar, you will hear from you will hear from one of the UK’s leading financial service providers about how they have embraced homeworking during a 4 year journey. They will also explain the challenges they’ve faced, how they’ve overcome them, and about how they’ve been working with Sensée to build a strong team culture.

You will also hear from Mark Walton, CEO, Sensée, about the hybrid homeworking/office model and how it can work for your contact centre post-lockdown.

He will discuss:

  • How to decide who works from home and who works from the office
  • If work-from-home should be optional or compulsory in 2021
  • Whether homeworkers and office-based staff should be treated differently
  • 6 quick tips for more effective management of homeworkers
  • Virtual recruitment, training, comms, scheduling and infosecurity
  • How to look after the mental health and well being of your contact centre people

During an extended Q&A session, attendees will have the opportunity to discuss their most burning contact centre homeworking issues: from how best to manage work-from-home personnel, to how to approach security and compliance concerns.

Signup for Webinar

By Completing this form this will gain you access to watch Hybrid Homeworking: Making it work for your contact centre Webinar. This will start 10th September 2020 @ 12:00

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