Sponsored by

Presented by:

Sri Narasimhan

Sri Narasimhan

Medallia Director CX Strategy and Insights Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
24th October 2018

date: 24TH OCTOBER
time: 3PM

Most mature companies now understand the value of customer feedback as a window not just into customer sentiment, but also into operational efficiency and business performance. Unfortunately many are leaving value on the table by not realising the full potential of one of their most powerful assets – Their employees.

The challenge is, with so many customers, so much feedback, and so many stakeholders it’s difficult to deliver insights that are realtime, relevant, and most importantly… actionable. Getting the right information, into the right hands, at the right time, benefits customers, empowers employees, and impacts your bottom line. This webinar will share tips, best practices, and real-world example of how Organisations are realising their CX potential and driving operational excellence.

Join Sri Narasimhan, Director of Insights at Medallia to learn how organisations are:

  1. Driving exceptional Customer Experiences by distributing realtime feedback from the frontline to the C-Suite
  2. Increasing employee engagement and retention
  3. Improving financial performance and delivering profitable growth

Register today to join this interactive webinar including live audience Q&A. Live attendees will also receive a best practice guide on how to wire feedback into your organisation. if you can’t attend, register to receive the webinar recording after the event to review in your own time.


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