Sri NarasimhanMedallia Director CX Strategy and Insights Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
How to drive business impact with CX: Putting the feedback where it counts
date: 24TH OCTOBER
Most mature companies now understand the value of customer feedback as a window not just into customer sentiment, but also into operational efficiency and business performance. Unfortunately many are leaving value on the table by not realising the full potential of one of their most powerful assets – Their employees.
The challenge is, with so many customers, so much feedback, and so many stakeholders it’s difficult to deliver insights that are realtime, relevant, and most importantly… actionable. Getting the right information, into the right hands, at the right time, benefits customers, empowers employees, and impacts your bottom line. This webinar will share tips, best practices, and real-world example of how Organisations are realising their CX potential and driving operational excellence.
Join Sri Narasimhan, Director of Insights at Medallia to learn how organisations are:
- Driving exceptional Customer Experiences by distributing realtime feedback from the frontline to the C-Suite
- Increasing employee engagement and retention
- Improving financial performance and delivering profitable growth
Register today to join this interactive webinar including live audience Q&A. Live attendees will also receive a best practice guide on how to wire feedback into your organisation. if you can’t attend, register to receive the webinar recording after the event to review in your own time.